Shipping policy
We Ship World Wide
*Please allow 3-5 business days for processing time from time of purchase for updates on tracking!
- Standard shipping on all domestic orders (estimated 5-7 business days shipping)
- Expedited: Processes same business day if placed before 12pm EST (1-3 business days shipping)
- International Standard Shipping: International shipping options are available *All prices and shipping methods are subject to change upon ordering. You will be contacted if necessary*
- We recommend purchasing our Shipping insurance so that your item will be fully covered if lost or stolen in transit. Click here for Package Protection
- Business days are Monday-Friday and exclude holidays. *Please note weekends are not considered business days. While you may receive tracking information over the weekend, your package will most likely not start tracking until the next business day when postal services reopen.
*Expedited orders need to be placed before 12pm EST to ensure they will be shipped out the same day. Any order placed after 12pm EST will not ship until the following business day.
*Any expedited orders placed Saturday after 12pm EST to Sunday will be sent out the following Monday.
Michelle's Creatives. is not responsible for any lost/stolen items after shipment is given to the Post Office or UPS. We do our best to handle these situations on a case-by-case basis and will do everything in our power to try and assist in recovering any package that is lost or stolen in transit. Low-cost additional insurance is available and can be added to the cart at checkout. Shipping Insurance offers a claims filing process- Lost, damaged, or stolen items are easily resolved. Click here for Package Protection
Package Protection: If something went wrong with your protected order, you can report an issue by contacting info@therosehangershop.com -One of our customer service representatives will get back to you within 24 hours in regards to your shipment. Suppose your order is deemed lost or stolen. In that case, we will either reissue you a duplicate order for your lost or stolen package or if the item(s) you purchased are no longer in stock, we will offer you a store credit in the form of an e-gift card (excluding the initial shipping insurance cost or any additional shipping charges) for the full amount of your order. Gift cards never expire.
Please ensure your shipping address is correct. If your package is 'returned to sender' for an incorrect shipping address or any reason that is not due to our own error, The Rose Hanger Shop will unfortunately not be able to reship your order under the previously purchased shipping label and a new shipping label will need to be purchased and paid for by the customer. If you received "free shipping" we can not offer free shipping on the same order twice. Additional shipping charges will need to be collected in order to reship your order to you. Orders that have been shipped and returned, can not be canceled.
PROCESSING TIME
Orders are quickly processed and sent from our warehouse in Lewiston, New York. While we aim to ship your orders as quickly as possible, but we are a small business and it may take up to 3-5 business days to process (unless stated otherwise on your item description). You will receive an email with a tracking number once your item has shipped. You are responsible for entering your correct shipping address when you place your order. Please note that delivery times do not include additional delays due to weather, weekend delivery, or delays due to major holidays. Holidays may cause a delay in processing times and packages being delivered.
If an order needs to be canceled or changed, an email must be sent to info@therosehangershop.com ASAP within 12 hours of placing your order. We ship fast! (Since we do ship items out super fast, we do not guarantee cancelations or address changes).
Michelle's Creatives is not responsible for delays in shipping times due to mail carrier issues and shipping charges will not be refunded due to mail carrier delays. Shipping times given are estimates and are not guaranteed. Shipping charges, Shipping Insurance or Re:do Returns Coverage will not be refunded.
Re:do is a complimentary return software that facilitates free returns or exchanges for refunds or store credit, utilizing a small fee during checkout. For customers who decide not to checkout with Re:do initially, they can still use the return portal to create a return label! In these cases, they will be responsible for the cost of the return shipping label.